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Home > Returns Policy

Please ensure you return unwanted items to us, unused, within 14 days of the order date. The policy excludes earrings. We will be more than happy to provide you with a full refund or you can exchange unwanted items for something else. Please keep all the packaging materials and return the goods to us in the same condition they were sent to you.

How to return the goods to us:
  > Use the return label located on the despatch note and stick it over your address on the packaging we sent to you.
  > Please complete the Sundari returns/exchange form included with your order.
  > Securely pack the unwanted items and the form back in their original packaging.
  > Do not forget to remove or cover the used Royal Mail Recorded/Special delivery label from original delivery of your parcel.

How long is the guarantee?

We have a large variety of pieces in our range. Many are hand-crafted. They are all individual and should be treated and cared for with proper care. If you follow a careful routine with your jewellery then it will almost certainly provide you with many years of enjoyment. Sundari will abide by the legal statutes of fair-trading.

What happens if it gets lost in the post – will I get my money back?

Goods damaged or lost in transit to you will be replaced with free delivery upon receipt of returned damaged goods. Please inform us of any broken items within three days of receiving your order.
Should any item go missing whilst being delivered to you, then we will assume full responsibility for the lost item(s). When returning goods to us, we do insist that you use the Royal Mail Special Delivery service to return the item(s) to us. Sadly, parcels we have sent by any other service have frequently gone 'missing'. If you do choose to return the items by any other means and this results in the items being lost or damaged, we will not refund the items or the delivery charge. We will only refund postage costs if the item returned is faulty. Keep the Special Delivery ticket and receipt in a safe place. This has a unique tracking number that will help the Post Office trace your parcel in the event it is lost. Remember to also write you name and address on the back of the parcel.

What guarantee does Sundari provide?

Sundari Ltd guarantees your total satisfaction with our products and services. If for any reason you are not satisfied with your online purchase, simply call us within 14 days and return the goods to us.

What is your customer care and call centre hours?

If you need assistance for any reason, please contact us. Representatives are available 8.30am to 5.30pm (GMT) Monday to Friday.